Warranty & Return Policy

We believe in our products 100%. If you aren’t 100% satisfied with our product within the first 30 days, send it back for an exchange or a refund. It’s that easy. For information, contact Customer Service.

PHI guarantees that every AFX we dispense is free of manufacturing defective parts or equipment (excluding normal replacement items such as resistance bungy sets) for a period of one year. Resistance bungy sets are backed by a warranty of 6 months from the date of purchase.

Progressive Health Innovations (PHI) does not guarantee therapeutic outcomes.

Warranty applies to the AFX product only while a) product remains in the possession of the original purchaser and b) has not been subject to accident, misuse, abuse, improper service and/or non-manufacturer modification.

To make an exchange:

Call or email our Customer Service Department for a Return Authorization Number (RA#).
For all exchanges, we will issue store credit which may be applied towards future purchases.

To obtain a refund:

Call or email our Customer Service Department for a Return Authorization Number (RA#).
We do not refund shipping for returns. We do not pay for return shipping.

Customer Service Department
Monday-Friday, 9:00am – 5:00pm PT
Phone: 604.644.9971
Email: customerservice@afx-online.com

Ship any item(s) to be returned or exchanged to:

Progressive Health Innovations Inc.
RA#: (your RA#)
293 Harvard Drive
Port Moody, BC
V3H 1S9

Please note the RA# on your shipment. If possible, secure the product you are returning inside the original shipping container along with all product packaging and a copy of the original packing slip.

Progressive Health Innovations is not liable for lost items returned without an RA#.